Shipping Policy

Orders are processed within 1–2 business days of confirmation (Monday–Saturday, excluding public holidays). For Cash on Delivery (COD) orders, processing begins once we've verbally confirmed your order by phone or WhatsApp. During sale periods or high-demand launches, processing may take slightly longer — we'll notify you if this happens.

We currently ship within Pakistan only. We do not yet offer international shipping — see Section 9 for details on cross-border orders.

We ship domestic orders through the following courier partners, selected automatically based on your location:

Delivery estimates begin once your order has been dispatched, not from the order date. Remote or non-major-city addresses may take 1–3 additional business days.

Shipping charges, and any free-shipping thresholds, are calculated and clearly shown at checkout before you place your order. Charges may vary based on order weight, value, and delivery location within Pakistan.

• We may call or message you to confirm a COD order before it is dispatched.
• Please keep the exact cash amount ready for the courier at the time of delivery.
• If a COD order is refused or not picked up after two delivery attempts, we reserve the right to cancel the order. Customers with repeated non-pickups may be asked to prepay for future orders via JazzCash, Easypaisa or bank transfer.
• COD is only available within Pakistan and may not be available in every location depending on courier coverage.

Once your order is dispatched, we'll send you a tracking number and courier name via SMS/WhatsApp/email so you can follow your parcel's progress directly on the courier's tracking page.

Please ensure your delivery address and phone number are complete and accurate at checkout. If a delivery attempt fails because of an incomplete address, an unreachable phone number, or nobody available to receive the order, the courier will typically attempt delivery again; after repeated failed attempts, the parcel may be returned to us and the order cancelled or held pending your instructions, with any prepaid amount refunded per our Returns & Refund Policy.

If your order is significantly delayed beyond the estimated delivery window, arrives damaged, or does not arrive at all, please contact us within 48 hours of the expected/actual delivery date with your order number and, where relevant, photos of the damaged packaging or product. We will work with the courier to investigate and, where appropriate, arrange a replacement or refund per our Returns & Refund Policy.

Questions about an order's shipping status can be sent to: