Accessibility Statement

Velnaura is committed to making velnaura.com usable by as many people as possible, including people with visual, auditory, motor or cognitive disabilities. We're working to ensure our website meets recognised accessibility standards and continually looks for ways to improve the experience for everyone.

We are guided by the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, the widely recognised standard for web accessibility. This is an ongoing commitment rather than a one-time certification — we treat WCAG 2.1 AA as the bar for new features and content as we build them.

• A logical, semantic heading hierarchy (H1–H4) on every page to support screen-reader navigation;
• Descriptive aria-label attributes on icon-only controls (cart, menu, close, social links);
• Visible keyboard focus states on links, buttons and form fields (:focus-visible outlines throughout the site);
• Alt text and accessible labelling for meaningful images and image placeholders;
• Sufficient colour contrast between text and background across our green/cream palette;
• Respect for the prefers-reduced-motion setting, which shortens or disables animations for users who request it;
• A responsive layout that adapts to different screen sizes, zoom levels and orientations.

Despite our efforts, some parts of the site may not yet be fully accessible — for example, some decorative animations, marquees or interactive texture demos may not have complete alternative text, and some third-party embeds (such as payment or courier widgets) are outside our direct control. We're actively working through these gaps and welcome reports of any barrier you encounter.

If you experience difficulty accessing any part of velnaura.com, or need assistance completing an order — for example, by phone or WhatsApp instead of the website — please contact us using the details below. We aim to respond to accessibility feedback within 5 business days and will work with you to provide the information or service you need in an accessible way.

Accessibility is an ongoing process, not a one-time fix. As we add new pages, features and product content, we review them against WCAG 2.1 AA and update this statement as our site evolves.

Accessibility feedback and requests can be sent to: