Returns & Refund Policy

You may request a return or exchange within 14 days of the delivery date, provided the item is unopened, unused, and in its original packaging with all seals intact (see Section 2). Requests made after 14 days from delivery cannot be accepted, except where the item was damaged, defective, or incorrect on arrival (see Section 3).

To be eligible for a standard (non-defect) return or exchange, an item must be:

• Unopened, unused, with the original freshness seal intact;
• In its original packaging, including any box, pump or applicator;
• Accompanied by the original order number or proof of purchase;
• Requested within 14 days of the delivery date.

If your order arrives damaged (e.g. a crushed jar or leaking pump), appears defective, or you received the wrong product, contact us within 48 hours of delivery with your order number and clear photos of the item and its packaging. Once verified, we will offer a free replacement or a full refund, including any delivery charge paid, at no additional cost to you — this applies even to opened items in these specific cases.

1. Email or WhatsApp us at the contact details in Section 10 with your order number, the item(s) you'd like to return or exchange, and the reason.
2. We'll confirm eligibility and share instructions for sending the item back, or, where applicable, arrange courier pickup.
3. Once we receive and inspect the returned item, we'll process your refund or exchange as set out below.

For standard (change-of-mind) returns of unopened items, return shipping is the customer's responsibility unless otherwise stated at the time of your request. For damaged, defective or incorrect items (Section 3), we cover the return shipping cost.

Once your returned item is received and inspected (typically within 2–3 business days of receipt), we will notify you of the approval status of your refund. Approved refunds for orders paid via JazzCash, Easypaisa or bank transfer are issued to the original payment method or bank account within 7–10 business days. Please allow for standard bank/wallet processing times on top of this.

Since no online payment was collected for COD orders, approved refunds (e.g. for a damaged or defective item) are issued via bank transfer, JazzCash or Easypaisa to an account you provide, rather than as a cash refund. We'll request your preferred refund details once your return is approved.

In addition to opened/used skincare (Section 2), the following are not eligible for return:

• Items marked "final sale" or purchased at a clearance/deep-discount price;
• Gift cards or promotional/free-with-purchase items;
• Items returned without the original order number or proof of purchase.

Exchanges (e.g. for a different variant, where available) follow the same 14-day, unopened-item eligibility rules as standard returns. If the item you'd like in exchange is unavailable or a different price, we'll let you know your options — including a refund of the price difference or store credit — before processing the exchange.

To start a return, exchange, or refund request, reach us at: