Everything you’d ask us in person.

A whipped facial cleanser that starts as a dense paste and ends as a fine foam.

It comes in a 100 g squeeze tube. A little water turns the paste into a cushioning cream, and a minute of massage turns that into foam that rinses clean. Use it as your daily wash in about 60 seconds, or leave it on for 2 minutes as a pack. It is fragrance-free.

Anyone with normal, combination or oily skin who wants a gentle daily wash. It works for men and women.

That includes skin that gets congested. It is a cleanser, not a treatment for acne or any other skin condition. If your skin is dry or easily irritated, read the notes under Your skin first.

A paste carries more cleansing base in every gram.

That is why a dime-sized amount covers your whole face and one tube lasts around 100 washes. The changing texture is also the part people look forward to, which helps when the aim is to wash properly twice a day.

It turns into a fine, creamy foam, not a big bubbly lather, and that is by design.

Mugtea starts as a paste and foams with a little water and a minute of massage. The amount of foam does not show how well a cleanser works, and very high foam can come from harsher ingredients. Add water gradually and massage.

Three things you can feel: the texture, the rinse, and the pack.

The texture changes in your hands from paste to cream to foam. The rinse is meant to leave skin clean and comfortable, not squeaky and tight. And the same tube works as a 2-minute pack because it contains microfine kaolin clay.

We also publish the full ingredient list and explain it, so you can check what goes on your face.

It works out to about Rs 21 a wash.

One 100 g tube holds around 100 washes at a dime-sized amount each. A single cup of dhaba chai costs about Rs 80. Used morning and evening, a tube lasts about seven weeks.

Ek tube taqreeban 100 wash chalti hai, yani har wash ka kharcha lagbhag Rs 22.

You will feel the difference in how your skin feels after the first wash. We do not put a date on anything beyond that.

A cleanser’s job is to leave skin clean and comfortable. How smooth or fresh your skin looks over time builds with steady use and varies from person to person. Give it a few weeks of consistent use before judging, and be wary of any cleanser that promises overnight results.

We do not claim results we have not measured.

Today we describe what Mugtea is designed to do: cleanse effectively, feel comfortable and be easy to repeat. When we have test data, we will publish what it shows in the Journal, including anything that falls short.

Buy it from velnaura.com. Right now that is the only place we sell it.

If you see Mugtea somewhere else, message us before you buy. We cannot check the contents or condition of tubes bought from other sellers.

A dime-sized amount, about a minute of massage, then rinse.

1. Squeeze a dime-sized amount onto damp fingertips.
2. Work it into a cream, then add a little more water.
3. Massage over your face for about a minute until it turns to foam.
4. Rinse with lukewarm water and pat dry.

More product does not clean better.

A thin layer on dry skin for 2 minutes, then foam and rinse.

1. On dry skin, spread a thin, even layer over your face.
2. Leave it for 2 minutes.
3. Add water, massage into foam and rinse.

The pack works because Mugtea contains microfine kaolin clay. As a daily wash there is no need to leave it on, since a minute of massage is enough. Do not leave the pack on longer than 2 minutes, do not let it dry fully and do not sleep in it. Start with one or two evenings a week, and if skin feels tight, go back to the daily wash only.

Twice a day, morning and evening, is plenty, and Mugtea is designed for it.

Dry or sensitive skin can start with the evening only and add the morning once it feels comfortable. Washing three or more times a day will not clear skin faster and can leave it tight and irritated. If you sweat a lot, rinse with plain water in between. Used twice a day, one tube lasts about seven weeks.

Din mein 2 baar kaafi hai, subah aur raat. Zyada dhone se skin dry ho sakti hai.

First. Cleanse, then follow with what you already use.

Toner, serum, moisturiser and, in the morning, sunscreen all come after. If you also use strong exfoliating acids or retinoids, begin with Mugtea once a day and see how your skin responds before adding the second wash.

Yes for everyday sunscreen and light makeup, in one wash. Double cleansing is only needed for waterproof formulas.

Foaming cleansers are weaker on water-resistant sunscreen, waterproof mascara and long-wear makeup. For those, take them off first with a cleansing oil or balm on dry skin, then wash with Mugtea.

Keep it away from your eyes.

Mugtea is made for the face, not for removing eye makeup. If it gets in your eyes, rinse with plenty of clean water.

Summer suits it well. In winter, adjust how you use it.

In heat and humidity skin makes more oil and sweat, and a morning and evening wash lifts it without a heavy residue. In cold, dry weather, wash once in the evening, use lukewarm water, skip the pack and moisturise straight after. Keep the tube out of direct sun and never leave it in a parked car.

Store in a cool, dry place, out of direct sunlight, with the cap closed.

Before opening: 30 months (2.5 years) from the date of manufacture, when stored as directed.

After opening: use within 12 months, or before the printed expiry date, whichever comes first.

In summer, do not leave the tube in a parked car or on a sunny window ledge. If the texture ever looks or smells different from what we describe, message us with the batch code printed on the tube.

It is designed for normal, combination and oily skin. Test it first, because tolerance varies.

Dermatologists suggest testing any new product before using it on your face. Apply a normal amount to a coin-sized spot on your inner arm or the bend of your elbow, leave it for as long as you would normally (up to 5 minutes), then rinse. Repeat twice a day for 7 to 10 days. If you see no redness, itching or swelling, go ahead.

Method: American Academy of Dermatology, “How to test skin care products”.

It is designed not to, and that feeling is what we design against.

The cleansing blend is mild, the formula includes glycerin, panthenol and allantoin, and it is made to sit near your skin’s natural, slightly acidic pH. We cannot promise the same result on every skin.

If your skin is on the dry side, use it once a day in the evening, skip the pack for now and moisturise afterwards. If it still feels tight, Mugtea may be more cleansing than your skin needs.

Tightness usually means the wash or the water was too harsh, not that skin is cleaner. Use lukewarm water, do not scrub, keep the wash to about a minute and moisturise straight after.

Yes, as a gentle daily wash. It is not an acne treatment.

Mugtea is made for normal, combination and oily skin. It lifts surface oil, sunscreen and daily buildup, and microfine kaolin helps take up extra shine. Tea tree leaf extract, mugwort and centella support calm, comfortable-looking skin, but Mugtea does not treat acne. Over-washing and scrubbing make breakouts look worse, so keep to twice a day. See a dermatologist for persistent, painful or scarring breakouts.

Oily ya acne-prone skin ke liye roz ka gentle cleanser hai, acne ka ilaaj nahi. Din mein 2 baar se zyada na dhoyein.

Please ask your doctor before you use it.

Mugtea has not been tested on pregnant or breastfeeding people, and it contains salicylic acid. Show your doctor the full ingredient list and use their advice. We also recommend a patch test on your inner arm first, as described under “Will it suit my skin?”.

It is there to support gentle exfoliation of the skin’s surface, at a low level, in a rinse-off wash.

Contact time is short, so expect a light effect on how smooth skin feels, not a treatment.

Please do not use Mugtea if you are allergic to salicylic acid or aspirin. If you use prescription acne medication, ask your doctor first.

It removes two common triggers, fragrance and essential oils. Sensitive skin still needs a careful start.

Patch test first (see “Will it suit my skin?”), start with the evening wash only, and skip the pack until your skin settles.

No cleanser can, and Mugtea does not claim to.

It cleans and gently smooths the surface, which can help skin look more even over time, but marks fade slowly and mainly with sun protection and time. Wear SPF daily, do not pick spots, and see a dermatologist for stubborn marks or pigmentation such as melasma. It does not change pore size either.

Combination skin is a good fit. Dry skin should go carefully.

On combination skin Mugtea cleans the oilier T-zone without leaving cheeks tight, and the pack can go on the T-zone only. Very dry skin may find it more cleansing than it needs: start with a dime-sized amount in the evening, skip the pack and moisturise straight after. If it still feels tight after a week, a creamier cleanser will suit you better.

It helps keep pores looking clearer. It does not remove existing blackheads.

Washing away oil, sunscreen and pollution before they build up keeps pores looking clearer, and kaolin clay in the pack takes up surface oil. Mugtea does not change pore size. Use the pack once or twice a week, and do not squeeze or scrub.

Pores saaf dikhane mein madad, lekin blackheads khatam karne ka daava nahi.

A cleanser cannot change your natural skin tone, but it can remove what makes skin look flat.

The film of oil, dust and dead surface cells dulls how skin looks, and a mild exfoliating acid in Mugtea gently loosens that layer, so skin can look fresher and more even-looking after a wash. Lasting change comes from daily sunscreen and consistency, so wear SPF every morning.

Yes. Any cleanser can irritate skin if it is used too often, too hard or on skin that is already sore.

Tight, stinging, flaky or dull-looking skin usually means too much. Wash twice a day at most, avoid hot water, and do not use Mugtea on the same night as strong acids or retinoids. If skin feels tight right after Mugtea, skip the pack for a week and drop to one evening wash.

We have not tested Mugtea on teenagers specifically, so we suggest asking a parent or doctor first.

It is a gentle daily wash. Patch test on the inner arm and start with one wash a day. Teen breakouts usually settle with a simple routine: a gentle cleanser, a light moisturiser and sunscreen.

Stop using it, rinse with water, and message us.

A person will look at your case with care. If the reaction is serious or does not settle, speak to a doctor or pharmacist.

A mild cleansing blend, comfort ingredients, a low level of salicylic acid, kaolin and four plant extracts.

The cleansing base is built on sodium cocoyl isethionate (SCI) with sodium methyl cocoyl taurate, sodium cocoyl glutamate and coco-betaine. Around it sit glycerin, niacinamide, panthenol, allantoin and sodium hyaluronate, microfine kaolin, and extracts of mugwort, centella (with madecassoside), tea tree leaf and cucumber.

The approved ingredient declaration is on the Mugtea page under “Read the full list”. Check the tube or carton for the ingredient list supplied with your product.

Yes. No added fragrance and no essential oils.

The tea tree is a leaf extract, not the oil. The plant extracts may give the paste a faint, plain scent of their own.

No. There is no sodium lauryl sulfate or sodium laureth sulfate.

The main cleanser, SCI, is a mild surfactant made from coconut fatty acids.

They give Mugtea its calming, conditioning character. The cleansing blend does the cleaning.

Mugwort, centella, tea tree leaf and cucumber are used at low levels in a product that rinses off within a minute, so we treat them as supporting ingredients.

It is formulated to sit in the slightly acidic range of healthy skin, not the alkaline range of traditional soap.

That is one reason it can cleanse without the tight, stripped feeling that high-pH washes cause.

Clay helps take up surface oil, which is why people with oily skin like it.

Mugtea uses microfine kaolin, one of the mildest cosmetic clays, at a low level so the daily wash stays comfortable. Strong clay washes used every day can feel drying, so keep the pack to once or twice a week and moisturise afterwards.

It is there to help skin feel clean and fresh. It is not a cure for pimples.

Mugtea uses tea tree leaf extract, not the concentrated oil, which is a common irritant. Tea tree leaf is traditionally used in skincare. At the low level in a rinse-off wash, expect a comfortable cleanse rather than a treatment.

It helps skin feel calm and comfortable after cleansing.

Mugwort is a traditional botanical in Korean skincare. It is a supporting ingredient, not a treatment, and the amount in a rinse-off wash is small. If you are allergic to plants in the daisy family, patch test carefully or skip it.

“Chemical-free” is not a meaningful term, so we do not use it.

Everything, including water, is a chemical. Mugtea combines plant extracts (tea tree leaf, mugwort, cucumber, centella) with carefully chosen modern ingredients for gentle cleansing and stability. Natural does not automatically mean safer, as many plants irritate skin, which is why we publish the full ingredient list.

Any product made with water needs one.

Without it, bacteria and mould could grow in the tube. Mugtea uses phenoxyethanol with ethylhexylglycerin.

Yes. Mugtea is vegan, cruelty-free and halal.

Nothing in the formula comes from animals, and neither Mugtea nor its ingredients are tested on animals.

About 100 washes, or around seven weeks used morning and evening.

One 100 g tube costs Rs 2,195. At a dime-sized amount a wash, that is roughly Rs 21 each.

Rs 175 for one tube. Free for 2 or more.

You can order up to 5 tubes at a time. The exact delivery charge is shown at checkout before you pay.

Cash on delivery across Pakistan, or online with JazzCash, Easypaisa or a card.

Arrival in 2–5 calendar days from order placement, including dispatch within 24 to 48 hours.

The delivery window includes dispatch; it does not start again when the parcel is handed to the courier. Calendar days include Sundays and public holidays. Remote areas can take 2 to 3 calendar days longer. These are our best estimates, and festivals such as Eid, weather and courier delays can slow things down. If your parcel is late, we chase the courier for you.

Order place karne se 2 se 5 calendar din mein delivery, dispatch ka waqt isi mein shamil hai.

No. Check out as a guest with your name, address and mobile number.

We message you the courier and tracking number once your parcel is dispatched.

You can also use the Track an Order page with your order number. If tracking has not moved for three working days, message us.

For cash on delivery orders we may confirm by WhatsApp or a short call before dispatch, and the courier calls before arriving. Please keep your phone on.

Yes, until the parcel is handed to the courier.

Message us as soon as you spot a mistake. Cancelling is free until dispatch, which normally happens within 24 to 48 hours. After that, we will ask the courier to help but cannot promise it.

Not outside Pakistan yet. If you are out, the courier tries again.

The courier makes two or three attempts and calls first. Someone you trust can accept the parcel and pay on your behalf.

A sealed, unopened tube can be returned within 7 days of delivery.

We refund the product price. The delivery fee is not refunded and the courier charge to send it back is yours.

Mugtea goes on your face, so for hygiene we cannot take back opened or used tubes unless they are defective or damaged and you tell us within 24 hours of delivery.

Full terms: Returns & Refunds.

Tell us within 24 hours of delivery, even if you have opened the tube.

Send your order number, clear photos of the tube, the carton and the outer parcel with the courier label, and if you can, a short video of opening it.

We replace the item first. If we cannot, we refund the full amount, delivery included. If we sent the wrong item or it arrived damaged, the return courier charge is ours.

Approved refunds reach you within 5 to 7 working days.

Cash on delivery orders are refunded by bank transfer, JazzCash or Easypaisa to an account in your name. Online orders go back to the original payment method.

Yes, if the outer packaging is visibly opened, torn or leaking, or it is not what you ordered.

Take a photo before you hand it back and send it to us.

Email or WhatsApp, Monday to Saturday, 10:00 to 19:00 Pakistan time. A real person replies within 3 hours during support hours.

Email hello.velnaura@gmail.com or WhatsApp +92 316 4506806. Please include your order number.

The full terms are in our Shipping Policy and Returns & Refunds pages.